Terms of service
Terms of Service
Last Updated: September 4, 2026
1. Overview
Welcome to getphonery.com. This website and online store are operated by TRANSWINGS GLOBAL FZC LLC, a company registered in the United Arab Emirates.
getphonery.com is our website and trading name. We sell products online to customers in the United States and other supported international destinations.
Throughout these Terms of Service, the terms "we," "us," and "our" refer to TRANSWINGS GLOBAL FZC LLC, and references to "getphonery.com" refer to our website and online store.
Our online store is powered by Shopify, which provides the technology and infrastructure used to operate our website.
These Terms of Service, together with the policies referenced on our website, describe the terms that apply when you access our website or purchase products from us.
By accessing, browsing, or using our website, or by placing an order, you agree to these Terms of Service. If you do not agree with these Terms, please do not use our website or place an order.
2. Website Use and Accounts
You may use our website only for lawful purposes and in accordance with these Terms.
When you provide information to us, including your name, email address, billing information, or shipping information, you agree that the information you provide is accurate, current, and complete.
If you create an account, you are responsible for maintaining the security of your account credentials and for activity carried out through your account.
You must not sell, transfer, or otherwise provide your account access to another person where doing so is prohibited by our website or applicable law.
3. Products and Product Information
We make reasonable efforts to ensure that product names, descriptions, specifications, images, prices, availability, and other product information displayed on our website are accurate and current.
Product colors and appearance may vary depending on your device, screen settings, lighting, or other factors.
We do not guarantee that every product image will exactly match the physical appearance of a product in every circumstance.
Product information, specifications, availability, and pricing may be updated or corrected from time to time.
We may discontinue products or limit quantities where reasonably necessary, subject to applicable law.
4. Orders and Order Acceptance
When you submit an order through our website, you are requesting to purchase the products selected in your order.
An order is subject to product availability, payment verification, pricing verification, shipping availability, and other applicable order-processing requirements.
We reserve the right to decline or cancel an order where reasonably necessary, including where a product is unavailable, there is an obvious pricing or listing error, payment cannot be verified, or there is a reasonable concern regarding fraud or unauthorized activity.
If we cancel an order after payment has been received, any eligible amount paid for the cancelled order will be refunded using the applicable payment method.
Please review your order carefully before submitting it. If you need to change or cancel an order, contact us as soon as possible. We may be unable to change or cancel an order once it has entered processing, fulfillment, or shipment.
5. Prices and Currency
Prices displayed on our website are subject to change.
Unless otherwise stated, prices are displayed in United States Dollars (USD).
The applicable product price is generally the price displayed when the order is submitted, subject to correction of obvious pricing or listing errors.
Shipping charges, taxes, customs duties, import charges, or other applicable fees may apply depending on the customer's location, order, shipping method, and applicable laws.
6. Payment
Payment is processed through the payment methods made available at checkout.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
We may use payment processors and other service providers to securely process transactions and may perform reasonable verification checks where necessary to protect customers and our business.
Additional information about payment processing is available in our Billing & Payment Policy.
7. Shipping and Delivery
Shipping and delivery are subject to our Shipping Policy.
Any delivery dates or delivery timeframes displayed on our website are estimates unless expressly stated otherwise.
Delivery may be affected by shipping carrier delays, customs processing, weather, holidays, incorrect or incomplete address information, transportation disruptions, or other circumstances outside our reasonable control.
Customers are responsible for providing accurate and complete shipping information at checkout.
For international orders, customers may be responsible for applicable customs duties, import taxes, or other charges imposed by the destination country, where applicable.
8. Returns, Refunds, and Exchanges
Returns, refunds, and exchanges are subject to our Return & Refund Policy.
Customers should review the Return & Refund Policy before requesting a return because eligibility, return procedures, product conditions, and refund processing times may vary depending on the circumstances.
Nothing in these Terms is intended to remove or restrict any consumer rights that cannot legally be excluded or restricted under applicable law.
9. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible at support@getphonery.com.
We will review whether the requested change or cancellation is possible based on the status of the order.
Once an order has been processed, fulfilled, or shipped, we may be unable to cancel or modify it. In such cases, the order may instead be subject to our Return & Refund Policy.
10. Shipping Address
You are responsible for providing an accurate and complete shipping address when placing an order.
If an order cannot be delivered because of an incorrect, incomplete, or invalid address provided by the customer, additional delivery charges, return-to-sender costs, or other consequences may apply.
If your shipping information needs to be corrected after placing an order, contact us immediately. We cannot guarantee that changes can be made after an order has entered processing or shipment.
11. Website Content and Errors
We make reasonable efforts to maintain accurate information on our website. However, occasional typographical errors, inaccuracies, omissions, or outdated information may occur.
We may correct errors or update information relating to products, prices, availability, promotions, shipping information, or other website content when necessary.
If an obvious error affects an order, we may contact you regarding the issue and, where appropriate, offer the option to cancel the affected order.
12. Intellectual Property
Unless otherwise stated, content created or provided by us on getphonery.com, including text, graphics, images, logos, website design, and other materials, is owned by or licensed to TRANSWINGS GLOBAL FZC LLC or the applicable rights holder.
You may access and use our website for personal and lawful purposes.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission, except where permitted by applicable law.
Third-party trademarks, product names, logos, images, and other intellectual property remain the property of their respective owners.
13. Customer Reviews and Communications
If you submit a review, comment, photograph, suggestion, or other content to us, you are responsible for ensuring that you have the right to submit that content and that it does not violate the rights of another person or applicable law.
By submitting content to us, you grant us permission to use, reproduce, display, and publish that content for purposes related to operating, improving, or promoting our website, subject to applicable law.
We may moderate, remove, or decline to publish content that is unlawful, fraudulent, misleading, abusive, offensive, or otherwise inappropriate.
14. Third-Party Services and Links
Our website may use services provided by third parties, including payment processors, shipping providers, analytics providers, technology providers, and other service providers.
Our website may also contain links to third-party websites.
Third-party services and websites may operate under their own terms and privacy policies. We are not responsible for third-party websites or services that we do not control.
15. Shopify
Our online store is powered by Shopify, which provides the technology and infrastructure used to operate our online store.
Your purchase through getphonery.com is a transaction with TRANSWINGS GLOBAL FZC LLC.
Shopify provides the ecommerce platform and related technology that enables us to operate our store, while our business is responsible for the products we sell, order processing, customer service, and the applicable policies governing purchases from our store.
16. Privacy
Your use of our website and our handling of personal information are subject to our Privacy Policy.
Our Privacy Policy explains the types of personal information we collect, how we use it, when it may be shared, and applicable privacy choices and rights.
17. Prohibited Activities
You must not use our website:
- For unlawful, fraudulent, or unauthorized purposes
- To impersonate another person or business
- To provide false or misleading information
- To interfere with the security or operation of our website
- To introduce viruses, malicious code, or other harmful material
- To attempt unauthorized access to accounts, systems, or data
- To infringe the intellectual property or other rights of another person or business
- To interfere with another customer's use of the website
- To use automated methods to abuse, disrupt, or compromise the website
We may take reasonable measures to protect our website, customers, business, and service providers from misuse, fraud, unauthorized activity, or security threats, subject to applicable law.
18. Website Availability
We aim to maintain the availability and functionality of our website, but we cannot guarantee that the website will always be available, uninterrupted, secure, or free from errors.
Website availability may occasionally be affected by maintenance, technical problems, updates, service-provider issues, or circumstances outside our reasonable control.
19. Disclaimers
We provide our website and its general information for shopping and informational purposes.
We make reasonable efforts to provide accurate product and website information, but we do not guarantee that all information will always be complete, current, or free from errors.
Except where expressly stated or required by applicable law, our website and services are provided subject to their availability.
Nothing in these Terms is intended to exclude or limit any warranty, guarantee, or consumer protection right that cannot legally be excluded or limited under applicable law.
20. Limitation of Liability
To the maximum extent permitted by applicable law, TRANSWINGS GLOBAL FZC LLC will not be responsible for losses resulting from circumstances outside our reasonable control or from the improper or unlawful use of our website by a customer.
To the maximum extent permitted by applicable law, we will not be liable for indirect or consequential losses arising from the use of our website where such limitation is legally permitted.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including applicable consumer protection rights.
21. Events Outside Our Reasonable Control
We will not be responsible for delays or failure to perform an obligation where the delay or failure results from circumstances beyond our reasonable control.
Such circumstances may include natural disasters, severe weather, transportation disruptions, carrier interruptions, customs delays, government actions, internet or technology failures, labor disruptions, or other similar events.
22. Governing Law
These Terms of Service are governed by the applicable laws of the United Arab Emirates.
Any dispute arising in connection with these Terms will be handled by the courts or other competent authorities having jurisdiction under applicable law.
Nothing in this section is intended to deprive a consumer of any mandatory consumer protection rights that apply to the consumer under applicable law.
23. Severability
If any provision of these Terms is determined to be invalid or unenforceable under applicable law, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue to apply.
24. Entire Agreement
These Terms of Service, together with the policies referenced on our website, form the applicable terms governing your use of getphonery.com and your purchases from our store, subject to any rights provided by applicable law.
25. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our website, products, services, business practices, or legal requirements.
The latest version will be published on this page. Changes will become effective when posted unless a different effective date is stated.
26. Contact Information
If you have questions about these Terms of Service, your order, or our website, please contact us:
Legal Business Name: TRANSWINGS GLOBAL FZC LLC
Website / Trading Name: getphonery.com
Business Address:
SPC Free Zone, Ground Floor, Al Zahia Area 2,
Sheikh Mohammed Bin Zayed Road,
Sharjah, United Arab Emirates
Phone: +971 55 321 1591
Email: support@getphonery.com
Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (UAE time)