Refund & Return Policy

We want you to be confident in your purchase. If you encounter an issue, we offer a clear return process.

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1. Return Timeframe

You have 60 days from the date you receive your item to request a return. If 60 days have passed since delivery, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

We accept returns for items that are:

• Damaged upon arrival
• Defective or not working
• Incorrect (not as described)

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Shipping Costs: Shipping charges are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

4. How to Start a Return

To start a return, please contact us at support@getphonery.com.

Please include:

• Your Order Number
• A description of the issue
• Clear photos / video if the item is damaged

5. Contact Information

• 📧 Email: support@getphonery.com
• 📞 Phone: +971 55 321 1591
• 📍 Address: SPC Free Zone, Ground Floor, Al Zahia Area 2., Sheikh Mohammed Bin Zayed Rd, Sharjah, UAE.