Privacy policy

Privacy Policy

Last Updated: September 4, 2026

getphonery.com is an online retail store operated by TRANSWINGS GLOBAL FZC LLC, a company registered in the United Arab Emirates.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit, use, or make a purchase through getphonery.com, or when you otherwise communicate with us.

By using our website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy. Your use of the website is also subject to our Terms of Service.

Information We Collect

Depending on how you interact with our website and services, we may collect the following types of information:

  • Contact information: Your name, email address, telephone number, billing address, and shipping address.
  • Order and transaction information: Products purchased, order details, transaction information, returns, refunds, cancellations, and related records.
  • Payment information: Payment and transaction details required to process your purchase. Payment card information may be processed directly by our payment providers.
  • Customer service information: Information you provide when contacting us about an order, product, return, refund, delivery, or other enquiry.
  • Account information: Information associated with an account you create on our website, where applicable.
  • Device and technical information: Information such as IP address, browser type, device type, operating system, and other technical information collected when you use our website.
  • Website usage information: Information about pages viewed, products viewed, searches, shopping cart activity, and interactions with our website.

How We Collect Information

We may collect personal information from the following sources:

  • Directly from you when you place an order, create an account, contact us, subscribe to communications, or otherwise provide information to us.
  • Automatically when you browse or interact with our website through cookies and similar technologies.
  • Through service providers that provide website hosting, payment processing, analytics, shipping, fulfillment, customer support, or other services on our behalf.
  • From other third parties where permitted by applicable law and necessary to provide or improve our services.

How We Use Personal Information

We may use personal information for the following purposes:

  • To process and fulfill orders and payments.
  • To arrange shipping and delivery of purchased products.
  • To process returns, exchanges, refunds, and other order-related requests.
  • To provide customer service and respond to enquiries.
  • To communicate with you about your orders, account, purchases, or requests.
  • To maintain and improve our website, products, and services.
  • To understand how customers use our website and improve the shopping experience.
  • To detect, investigate, and help prevent fraud, unauthorized activity, and security incidents.
  • To comply with applicable laws, regulations, legal processes, and lawful requests.
  • To send promotional communications where permitted by law and where applicable.

Cookies and Similar Technologies

We and certain service providers may use cookies, pixels, tags, and similar technologies to operate our website, remember preferences, understand website traffic, improve functionality, and support relevant advertising where applicable.

Cookies may be used for essential website functions, shopping cart functionality, analytics, personalization, and marketing.

You may be able to control or disable certain cookies through your browser or device settings. Disabling certain cookies may affect the functionality of parts of our website.

Payment Information

Payments made through our website are processed using payment providers and payment systems available through our Shopify store.

We do not intentionally store your full payment card details on our own systems. Payment information may be collected and processed by the applicable payment provider in accordance with its own privacy and security practices.

Sharing Personal Information

We may share personal information with service providers and other third parties where reasonably necessary to operate our business and provide our services.

These parties may include:

  • Shopify and website technology providers
  • Payment processors and payment service providers
  • Shipping carriers and delivery providers
  • Order fulfillment and logistics providers
  • Customer support providers
  • Website analytics and technology providers
  • Marketing and advertising service providers, where applicable
  • Professional advisers and service providers

We may also disclose information where required by law, legal process, government request, or where reasonably necessary to protect our rights, customers, website, or business.

Shopify

Our online store is powered by Shopify. Shopify provides the technology and infrastructure used to operate our online store and may process personal information in connection with providing its services.

Information submitted through our website may be processed by Shopify and other service providers located in countries other than your country of residence.

For information about how Shopify handles personal information, please review Shopify's privacy information through its official website.

Third-Party Websites and Services

Our website may contain links to third-party websites, services, payment providers, social media platforms, or other external services.

Third-party websites and services operate under their own privacy policies and terms. We are not responsible for the privacy, security, or content practices of third-party websites that we do not control.

We recommend reviewing the privacy policy of any third-party service before providing personal information to that service.

Marketing Communications

Where permitted by applicable law, we may use your contact information to send promotional communications about our products, offers, or services.

You may unsubscribe from promotional email communications by using the unsubscribe option included in the relevant email.

Even if you opt out of promotional communications, we may still contact you regarding transactions, orders, account activity, customer service requests, security matters, or other necessary service-related communications.

Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of personal information.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, complete transactions, maintain business and financial records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.

The length of time information is retained depends on the type of information and the reason it was collected.

Children's Privacy

Our website is not intended for children. We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us using the details provided below so that we can review the request and take appropriate action where required by law.

Your Privacy Rights

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.

These rights may include:

  • Access: The right to request access to personal information we hold about you.
  • Correction: The right to request correction of inaccurate or incomplete information.
  • Deletion: The right to request deletion of personal information in certain circumstances.
  • Data portability: The right to request a copy of certain personal information in a portable format where applicable.
  • Restriction or objection: The right to request restriction of or object to certain processing activities where provided by applicable law.
  • Withdrawal of consent: Where processing is based on consent, the right to withdraw consent, subject to applicable legal limitations.
  • Marketing preferences: The right to opt out of promotional communications.

These rights are not absolute and may be subject to exceptions and limitations under applicable law.

To exercise an applicable privacy right, please contact us using the information provided in the Contact section below. We may need to verify your identity before processing certain requests.

International Data Transfers

Because we use Shopify and other service providers, personal information may be processed or stored in countries outside the country where you reside.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

California Privacy Rights

If you are a California resident, applicable California privacy laws may provide you with additional rights regarding your personal information.

Depending on the circumstances and applicable law, these rights may include requesting access to, correction of, or deletion of certain personal information, as well as certain rights concerning targeted advertising or the use of personal information.

To make a privacy request, please contact us using the contact information below. We may take reasonable steps to verify your request before responding.

Complaints

If you have a concern or complaint regarding how we handle your personal information, please contact us first using the contact information below so that we can review and address your concern.

You may also have the right to contact a relevant data protection or privacy authority in your jurisdiction, depending on applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website, services, technology, or legal requirements.

When changes are made, the updated version will be published on this page and the "Last Updated" date will be revised accordingly.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Legal Business Name: TRANSWINGS GLOBAL FZC LLC

Website / Trading Name: getphonery.com

Phone: +971 55 321 1591

Email: support@getphonery.com

Business Address:
SPC Free Zone, Ground Floor, Al Zahia Area 2,
Sheikh Mohammed Bin Zayed Road,
Sharjah, United Arab Emirates

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (UAE time)