Shipping policy

Shipping Policy

Last Updated: September 4, 2026

getphonery.com is an online retail store operated by TRANSWINGS GLOBAL FZC LLC, a company registered in the United Arab Emirates. We provide products to customers in the United States and other supported international destinations.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered. By placing an order through our website, you acknowledge and agree to the shipping terms applicable to your order.

Shipping Destinations

We currently offer shipping to the following destinations, subject to product availability and shipping eligibility:

  1. United States
  2. Canada
  3. United Kingdom
  4. Australia
  5. New Zealand
  6. Ireland
  7. Singapore
  8. South Africa
  9. Israel
  10. U.S. Outlying Islands

Available destinations may vary depending on the product, shipping address, carrier availability, applicable regulations, and other fulfillment requirements.

Shipping availability and supported destinations may be updated from time to time. The destinations and shipping options available at checkout are the applicable options for your order.

Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday and exclude weekends and applicable public holidays.

During periods of high order volume, promotional events, product launches, holidays, or other periods of increased demand, processing may take longer than usual. If a significant processing delay affects your order, we will make reasonable efforts to provide an update.

Order Cut-Off Time

Orders placed before 4:00 PM (GMT+04:00) Gulf Standard Time (Dubai) are generally considered received on the same business day for processing purposes.

Orders placed after the cut-off time, on weekends, or on applicable public holidays will generally begin processing on the next available business day.

Shipping Methods and Rates

Available shipping methods and charges are displayed during checkout and may vary depending on the destination, order value, product availability, package characteristics, and carrier availability.

Unless otherwise stated, shipping rates displayed on our website are in United States Dollars (USD).

Economy Shipping

  • Eligible orders valued at $49.99 USD or more: Free Economy Shipping
  • Eligible orders valued between $0.00 and $49.98 USD: $2.99 USD
  • Economy Shipping + Insurance: $3.99 USD
  • Economy Shipping + Priority Handling + Insurance: $4.99 USD

Standard Shipping

  • Standard Shipping + Insurance: $5.99 USD
  • Standard Shipping + Priority Handling: $6.99 USD
  • Standard Shipping + Priority Handling + Insurance: $7.99 USD

Not all shipping methods or services are available for every destination or order. The shipping options and charges shown at checkout are the options applicable to the order at the time it is placed.

Estimated Transit Time

After an order has been processed and shipped, orders generally arrive within approximately 6–12 business days, depending on the destination and shipping method selected.

Transit-time estimates are calculated using business days and do not include the order processing period.

Delivery estimates are not guaranteed dates. Actual delivery times may vary due to circumstances including:

  • Customs inspections or clearance
  • Shipping carrier delays
  • Weather conditions
  • Transportation disruptions
  • Public holidays
  • Peak seasonal demand
  • Incorrect or incomplete shipping information
  • Other circumstances outside our reasonable control

Priority Handling Service

Where available, customers may select a Priority Handling option at checkout.

Priority Handling provides expedited internal order processing and fulfillment prioritization. It does not guarantee a specific delivery date or transit time.

Priority Handling availability and applicable charges are displayed at checkout where the service is offered.

Shipping Insurance

Where shipping insurance is available and selected for an order, it may provide coverage for eligible packages that are lost or damaged during transit, subject to the applicable carrier or insurance terms and claim requirements.

Insurance coverage does not necessarily apply to every type of loss or circumstance. Claims may require supporting information or documentation, including photographs, order details, tracking information, carrier reports, or proof of non-delivery.

Customers should contact us promptly if they believe an insured shipment has been lost or damaged.

Order Tracking

When tracking is available for an order, tracking information will generally be sent to the email address provided during checkout after the order has been shipped.

Tracking information may take up to 72 hours to become active after shipment confirmation, depending on the carrier.

Customers can monitor shipment progress using the tracking information provided in the shipping confirmation email.

If tracking information has not become available within a reasonable period after shipment, please contact our support team for assistance.

Delivery Address Requirements

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please verify the following before completing checkout:

  1. Recipient name
  2. Street address
  3. Apartment, suite, unit, or other address details, where applicable
  4. City, state, or region
  5. Postal or ZIP code
  6. Contact information

TRANSWINGS GLOBAL FZC LLC is not responsible for delays, failed deliveries, additional shipping charges, or return-to-sender costs resulting from incorrect, incomplete, or invalid shipping information provided by the customer, to the extent permitted by applicable law.

Address Changes

Requests to modify a shipping address should be submitted as soon as possible and before an order enters fulfillment or shipment.

Once an order has been processed or shipped, we may be unable to change the delivery address.

If a carrier permits rerouting or address correction after shipment, any applicable carrier charges may apply.

Customs, Duties, and Taxes

Orders shipped internationally may be subject to customs duties, import taxes, VAT, GST, brokerage fees, or other charges imposed by the destination country or its authorities.

Where applicable, customers are responsible for customs duties, import taxes, and other governmental or carrier charges that are not included in the product price or shipping charge at checkout.

TRANSWINGS GLOBAL FZC LLC does not control the amount of customs duties or import charges imposed by destination authorities and cannot guarantee the amount that may be assessed.

Failure to pay required customs charges may result in delays, refusal of delivery, return of the shipment, or other consequences imposed by the carrier or applicable authorities.

Customs Clearance Delays

International shipments may occasionally be delayed because of customs inspections, documentation requirements, import procedures, or other clearance processes.

These delays may be outside our control and may extend the estimated delivery timeframe.

Lost Packages

If tracking indicates that a shipment has stopped moving for an extended period or the carrier determines that the package cannot be located, please contact us so that we can review the shipment and, where appropriate, work with the carrier to investigate.

Customers should provide their order number and available tracking information when contacting us about a potentially lost package.

Any resolution will depend on the circumstances of the shipment, applicable carrier procedures, insurance coverage where applicable, and our Return & Refund Policy.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as reasonably possible and preferably within 7 days of delivery.

To help us investigate the issue, customers may be asked to provide:

  • Photographs of the damaged product
  • Photographs of the external shipping packaging
  • Photographs of the shipping label, where available
  • Order number
  • Description of the damage or issue

Providing the requested information promptly may help us investigate the matter with the applicable carrier or fulfillment provider.

Delivered but Not Received

If tracking indicates that a package has been delivered but you cannot locate it, please:

  • Verify the shipping address provided at checkout
  • Check with household members or other authorized recipients
  • Check around the delivery location
  • Check with building management or reception where applicable
  • Contact the carrier using the available tracking information

If the package still cannot be located, contact our support team and provide your order number and tracking information so that we can review the situation.

Refused, Unclaimed, or Returned Shipments

A shipment may be returned to the sender or otherwise affected when delivery is refused, a package remains unclaimed, an incorrect or incomplete address is provided, required customs charges are not paid, or other delivery requirements are not met.

Where permitted by applicable law, customers may be responsible for applicable return shipping charges, customs charges, carrier fees, or other costs resulting from circumstances attributable to the customer.

Any applicable deductions from a refund will be determined based on the circumstances of the order and our Return & Refund Policy.

Partial Shipments

Orders containing multiple products may, where appropriate, be shipped in separate packages or shipments.

When applicable, customers may receive separate tracking information for each shipment.

Separate shipments do not necessarily indicate an issue with the order.

Force Majeure

TRANSWINGS GLOBAL FZC LLC will not be responsible for delays or failures to perform obligations caused by circumstances beyond our reasonable control, to the extent permitted by applicable law.

Such circumstances may include:

  • Natural disasters
  • Severe weather events
  • War or civil unrest
  • Government actions
  • Labor disputes
  • Transportation interruptions
  • Carrier service disruptions
  • Public health emergencies
  • Major technology or infrastructure failures

Relationship With Other Policies

This Shipping Policy should be read together with our other website policies, including:

Nothing in this Shipping Policy is intended to remove or restrict consumer rights that cannot legally be excluded or restricted under applicable law.

Shipping Policy Changes

We may update this Shipping Policy from time to time to reflect changes to our shipping services, carriers, destinations, business practices, or legal requirements.

The latest version will be published on this page. Changes will become effective when posted unless a different effective date is stated.

Contact Information

If you have questions regarding shipping, delivery, tracking, customs, or transit times, please contact us:

Legal Business Name: TRANSWINGS GLOBAL FZC LLC

Website / Trading Name: getphonery.com

Business Address:
SPC Free Zone, Ground Floor, Al Zahia Area 2,
Sheikh Mohammed Bin Zayed Road,
Sharjah, United Arab Emirates

Phone: +971 55 321 1591

Email: support@getphonery.com

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (UAE time)