Privacy Policy
This Privacy Policy explains how GetPhonery ("we", "us", or "our") collects, uses, and shares your personal information when you visit or make a purchase from https://getphonery.com (the "Site") or otherwise interact with us (collectively, the "Services").
For the purpose of this Privacy Policy, "you" and "your" mean any user of the Services, including customers and website visitors.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational needs. Any updates will be posted on this page with the revised "Last updated" date.
How We Collect and Use Personal Information
We collect personal information from different sources depending on how you interact with our Site. We use this information to operate our business, provide services, meet legal requirements, and protect our customers and our Site.
Personal Information We Collect
Information You Provide Directly
When you use our Services, you may provide us with:
- Contact details such as name, email address, phone number, and shipping address
- Order details including billing address, shipping address, payment confirmation, and order history
- Account details such as username, password, and account preferences
- Shopping activity such as products viewed, added to cart, purchased, reviews, gift cards, referrals, or loyalty points
- Customer support messages and related information you choose to share with us
Providing some information is optional, but certain features may not work without it.
Information Collected Automatically
We automatically collect certain information when you visit or use the Site, known as usage data. This may include:
- IP address
- Browser type and device information
- Pages viewed and actions taken on the Site
- Network and connection information
This data is collected using cookies and similar technologies.
Information from Third Parties
We may receive information about you from third parties, including:
- Shopify, which powers our online store
- Payment processors that securely handle payment details
- Shipping, fulfillment, analytics, and customer support providers
- Advertising and marketing partners
Any information received from third parties is handled according to this Privacy Policy.
How We Use Your Personal Information
We use your personal information for the following purposes:
Providing Products and Services
- Processing payments and fulfilling orders
- Managing accounts and order history
- Sending order updates, confirmations, and service messages
- Handling returns, refunds, or replacements
Marketing and Advertising
- Sending promotional emails or messages, where allowed by law
- Showing ads based on browsing or purchase activity
You can opt out of marketing emails at any time using the unsubscribe link.
Security and Fraud Prevention
- Detecting and preventing fraud or misuse
- Protecting customer accounts and Site integrity
Customer Support and Improvement
- Responding to inquiries
- Improving Site performance and user experience
Cookies and Tracking Technologies
We use cookies and similar tools to operate and improve our Site, remember preferences, analyze traffic, and support marketing efforts.
You can manage cookies through your browser settings. Blocking cookies may affect Site functionality.
For Shopify-related cookies, see: https://www.shopify.com/legal/cookies
Our Site does not respond to browser "Do Not Track" signals.
How We Share Personal Information
We may share your information with:
- Service providers such as payment processors, shipping partners, and analytics providers
- Marketing partners who assist with advertising
- Affiliates within our business group
- Legal authorities when required by law or to protect rights and safety
We do not sell sensitive personal information or use it to infer personal traits.
Third-Party Websites
Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before providing personal information.
Children’s Privacy
Our Services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us to request deletion.
Data Security and Retention
We use reasonable safeguards to protect your personal information. However, no system is fully secure.
We retain personal information only as long as needed to provide services, meet legal obligations, resolve disputes, or enforce policies.
Your Privacy Rights
Depending on your location, you may have the right to:
- Access your personal information
- Request correction or deletion
- Request a copy of your data
- Restrict or object to processing
- Withdraw consent where applicable
- Opt out of marketing communications
We may need to verify your identity before fulfilling requests. We do not discriminate against users who exercise their rights.
Complaints
If you have concerns about how we handle personal information, contact us using the details below. You may also have the right to contact your local data protection authority.
International Users
Your information may be stored and processed outside your country. Where required, we rely on approved legal safeguards such as standard contractual clauses.
Contact Us
If you have questions about this Privacy Policy or your personal information, contact us at:
Email: support@getphonery.com
Address: SPC Freezone, Al Zahia 2, Ground Floor, Sheikh Mohammed Bin Zayed Road, Sharjah, SH, AE
For data protection laws, GetPhonery is the data controller unless stated otherwise.