Frequently Asked Questions

Frequently Asked Questions (FAQ)

1. Where do you ship?

We ship to the United States and international destinations worldwide. Shipping availability may vary depending on the destination country and local regulations.

2. How long does shipping take?

Delivery times start after order processing (1–3 business days):

  • United States: 10–20 business days

  • International: 15–30 business days

Delivery times are estimates and may vary due to customs, carrier delays, weather, or holidays.

3. Do you offer free shipping?

Yes. Free shipping is available on eligible orders over $49.99.
Any shipping costs (if applicable) are shown clearly at checkout before payment.

4. Will I receive tracking information?

Yes. Once your order ships, tracking details will be sent to your email.
Tracking availability may vary depending on the shipping method and destination.

5. What currency do you use?

All prices and payments on GetPhonery are processed in United States Dollars (USD).

6. What payment methods do you accept?

We accept the following secure payment methods:

  • Visa

  • Mastercard

  • American Express (AMEX)

  • Discover

  • Diners Club

  • JCB

  • Apple Pay

  • Google Pay

  • PayPal

Available payment methods are displayed at checkout.

7. Is my payment information secure?

Yes. All payments are processed through secure, encrypted, and PCI-compliant payment gateways.
GetPhonery does not store your full payment details.

8. What is your return policy?

You may request a return within 60 days of receiving your order if the item is:

  • Damaged on arrival

  • Defective or not working

  • Incorrect or not as described

Items must be unused and in original packaging.

9. How do I request a return or refund?

To start a return, contact us at support@getphonery.com and include:

  • Your order number

  • Description of the issue

  • Clear photos or video (for damaged or defective items)

Approved refunds are processed within 7–10 business days to the original payment method.

10. Are shipping fees refundable?

No. Original shipping charges are non-refundable, and return shipping costs may be deducted from the refund if applicable.

11. Will I have to pay customs or import taxes?

For international orders, customs duties or import taxes may apply.
These charges are not included in the product or shipping price and are the customer’s responsibility.

12. What if I entered the wrong shipping address?

Please ensure your address is correct at checkout.
GetPhonery is not responsible for delays or losses caused by incorrect or incomplete addresses.

13. How can I contact customer support?

You can reach us anytime at:

📧 Email: support@getphonery.com
📞 Phone: +971 55 321 1591

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